Your wellbeing is our priority

2k99 Responsible Gaming — Fun Stay, not addicted

Gaming should be a source of enjoyment, not distress. 2k99 believes every player deserves to enjoy gaming in a healthy and responsible way. Our tools and guidelines are here to help you maintain that balance.

24/7
Support Services
18+
Age Restriction Policy
100%
Self-Exclusion
Free
All Protection Tools

Why 2k99 Responsible GamingWho prioritizes this the most?

Online betting is growing in popularity across Bangladesh, with millions of people enjoying cricket, football, and bingo. But every coin has two sides. When entertainment turns into addiction, it can have a serious impact on family, relationships, and financial wellbeing.

2k99 never turns a blind eye to this. We are more than a profit-driven platform — we are genuinely invested in the wellbeing of our members. That is why we offer a full suite of responsible gaming tools, all free to use, directly on our platform.

Responsible gaming does not mean giving up gaming. It means you stay in control — the game does not control you. You set your own limits, enjoy yourself within those limits, and take a break when you need to.

2k99's promise: We will never encourage anyone to play beyond their limits. Our entire team is here for you — whenever you need us.

Responsible Gaming Standards
  • Never bet beyond your monthly budget
  • Treat every bet as entertainment, not an investment
  • Always prioritize spending time with your family
  • Do not place more bets trying to recover money you have already lost
  • Use deposit limits — reductions take effect immediately
  • Do not play beyond your set daily time limit

2k99's Responsible Gaming Tools

All these tools are completely free and available at any time

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases take effect after 7 days.

Cooling-Off Period

Take a break from your account for 1 day to 6 weeks. No new bets or deposits are allowed during this time, but withdrawals remain available.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. Once self-exclusion is active, there is no way to reopen the account during that period.

Reality Check

At set intervals (30 minutes, 1 hour), you will receive notifications showing how long you have been playing and how much you have lost.

Bet Limits

Set your own maximum amount per single bet. This helps you avoid large losses from impulsive high-stakes bets.

Gaming History Review

View your full betting and deposit history. Understand your own patterns and make informed decisions when it matters.

How to Tell Need Help?

Gaming addiction does not always appear suddenly — it builds gradually. If you notice any of the following signs, take a break right away:

  • Repeatedly betting to recover losses (chasing losses)
  • Lying to family or friends about your gaming
  • Playing instead of eating, sleeping, or working
  • Betting with borrowed money or loans
  • Feeling restless, irritable, or anxious when you cannot play
  • You no longer enjoy betting unless the stakes are higher than before
  • Neglecting work, studies, or relationships
  • Trying to stop but being unable to

Please note: If these signs apply to you, it is not your fault. Addiction is a health condition. Seeking help is a sign of strength, not weakness.

At 2k99 Getting Help Step

Once you recognize the problem, taking action becomes easier:

1
Self-Assessment

Go through the signs above and apply them honestly to yourself. Be truthful with yourself.

2
Set Your Limits

Lower your deposit limit or set a cooling-off period for now. You can do this by logging into your account and going to Settings.

3
Contact 2k99 Support

Reach out to our team confidentially via live chat or email. We do not judge — we help.

4
Use Self-Exclusion When Needed

We will close your account immediately and block any attempts to re-register.

5
Seek Professional Help

Get help from professional counselors who specialize in gaming addiction. All consultations are completely confidential.

Every Protection Tool How It Works

Choose any tool that works for you

Deposit Limit

From your account settings, you can set a maximum daily, weekly, or monthly deposit amount. Reductions take effect immediately. Increases are subject to a 7-day cooling period to prevent impulsive decisions. This is the most effective tool — most experts recommend setting it first.

Cooling-Off Period

If you feel you need a break, you can temporarily suspend your account for anywhere from 1 day to 6 weeks. During this period, no new bets or deposits can be made. However, any existing balance can still be withdrawn. Once the break period ends, your account will be reactivated automatically.

Self-Exclusion

This is the most powerful tool available. Close your account for 6 months, 1 year, 5 years, or permanently. Once self-exclusion is set, the account cannot be reopened before the period ends. 2k99 will also block any attempts to re-register.

Reality Check

Every 30 minutes or 1 hour, a notification appears on screen — summarizing how long you have been playing and how much you have won or lost. This keeps you aware of your current situation and helps you take a break if you choose.

For Parents Important Information

2k99 strictly enforces an 18+ policy. As a parent, you can also monitor how your child uses their devices:

Use parental controls on your devices
Enable the built-in parental control settings on your smartphone or computer.
Monitor Online Activity
Check browser history and app usage from time to time, and keep an open line of communication with your child.
Report to 2k99
If you suspect your child is using 2k99, contact our support team immediately. We will take prompt action.
2k99's Commitment

For 2k99, responsible gaming is not just a policy on paper — it is reflected in everything we do every day:

  • Every new member is informed about the responsible gaming tools available to them.
  • Our team will reach out directly if unusual betting patterns are detected.
  • No promotional messages are sent to members who have self-excluded.
  • Our customer service team is specially trained in responsible gaming.
  • Responsible gaming links are always visible on our app and website.

About Responsible Gaming Questions & Answers

Log in to your account and go to Profile Settings. Under the "Responsible Gaming" section, select the "Deposit Limit" option. Set your daily, weekly, or monthly limit. Reductions take effect immediately.

No, self-exclusion does not mean you lose your existing balance. You will be given the opportunity to withdraw your balance before self-exclusion takes effect. Any pending withdrawals will still be processed after your account is closed.

A cooling-off period is a temporary break (1 day to 6 weeks) that lifts automatically once the time is up. Self-exclusion is a long-term or permanent closure that cannot be reversed before the period ends. If you feel you have a serious problem, self-exclusion is the right step.

Start by having an open, non-judgmental conversation with them — listen with empathy, not criticism. If they acknowledge the problem themselves, contact 2k99 Support. We will guide them through the self-exclusion process. Professional counseling is also available if needed.

Yes, all of 2k99's responsible gaming tools are completely free. Deposit limits, cooling-off periods, self-exclusion, Reality Check — everything is accessible directly from your account settings at no extra charge.

No. 2k99 does not send any promotional emails, SMS, or notifications to members who have self-excluded. This is a core part of our responsible gaming policy.

Responsibly Play — 2k99 is with you

Enjoy the game, but know your limits. Register at 2k99 and set up your responsible gaming tools from day one.

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