Legal documents

2k99 Privacy Policy — Our commitment to protecting your information

2k99 takes your personal data seriously. This policy explains how we collect your information, how securely we store it, and why we will never sell it to anyone.

Last updated: January 2026

Your Data at 2k99 How Does It Protect You?

A quick overview of the key points before you read the full details

SSL-256 Encryption

Every transaction and piece of personal information on 2k99 is protected with bank-grade SSL 256-bit encryption. No outside party can access or read this data.

Your Data Is Never Sold

2k99 never sells or shares your name, address, payment details, or any personal data with third parties — that is our firm commitment.

KYC Data Protected

ID and address documents are stored on a separate, secured server. Only authorized personnel have access to this information.

Cookie Controls Are in Your Hands

2k99 uses only essential cookies. You can change your cookie settings in your browser at any time.

Right to Erasure

You may request that 2k99 delete your personal data at any time. We will not retain it beyond any legal obligations.

AI-Powered Security

2k99's security system uses artificial intelligence to detect suspicious logins, unusual activity, and cyberattacks.

In summary: 2k99 respects your privacy. We collect only the information necessary to provide our services. Your data is never sold and is always kept secure.

1

Introduction & Applicability

This Privacy Policy applies to all users of the 2k99 platform (website and mobile app). By registering with 2k99 or using any of our services, you are agreeing to this policy.

This policy is developed in line with international data protection law, particularly the principles of the GDPR. We believe data protection is a fundamental right for every user.

As a responsible platform, 2k99 is fully committed to your privacy. This policy transparently explains exactly what data we hold, why we hold it, and how we protect it.

2

What information is collected?

2k99 collects the following types of information:

Data Type Example Reason
Identity Information Full name, date of birth, national ID number For KYC verification and age confirmation
Contact Information Email address, mobile number, physical address Account communications and security
Financial information Payment methods, transaction history Deposit & Withdrawal Process
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Information Betting history, favorite games Service improvement & responsible gaming

We never collect: Your password (stored in hashed form only), full bank card numbers, or any information without your knowledge.

3

How Is Your Data Used?

2k99 uses collected data solely for the following purposes:

  • To create and manage your account and to provide you with our services.
  • To verify identity and confirm age eligibility.
  • To process deposit and withdrawal transactions.
  • To prevent fraud, money laundering, and other illegal activities.
  • To monitor responsible gaming and provide assistance when needed.
  • To provide customer support and resolve complaints.
  • To send you relevant promotions and offers with your consent.
  • To improve platform services and security.

2k99 never sells or transfers your data to third parties for advertising purposes.

4

Is Your Data Shared with Anyone?

2k99 may share certain information only in very limited circumstances:

  • Payment Processor: Minimum financial information required to complete a transaction.
  • Identity Verification Service: With approved third parties to complete KYC verification.
  • Law enforcement agencies: Where required by court order or legal obligation.
  • Regulatory Authority: Upon request by licensing authorities.

Our commitment: Beyond the reasons stated above, 2k99 does not sell, rent, or transfer your data to any third party. Your data is never used for advertising purposes.

All third parties with whom data is shared are bound by a confidentiality agreement and may only use that data for the specified purpose.

5

Cookie Policy

2k99's website and app use cookies — small text files stored on your device.

We use three types of cookies:

  • Essential cookies: Login sessions, security tokens, and similar data. The platform cannot function without these.
  • Functional cookies: To remember language preferences and layout settings.
  • Analytics Cookies: To monitor platform performance (no personal data involved).

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain features.

6

How Long Is Your Data Retained?

2k99 retains data only for as long as necessary:

  • Account information: For the duration of account activity and 5 years after closure (as required by law).
  • Financial transaction history: 7 years (in accordance with international anti-money laundering laws).
  • KYC documents: 5 years after account closure.
  • Gaming History: For the duration of account activity.
  • Log Files: 3 months.

After the stated period, data is automatically and securely deleted.

7

Protection of Minors' Data

2k99 strictly enforces an 18+ policy. We do not knowingly collect any information from minors.

If a minor has registered by mistake, all associated account data will be deleted immediately.

For parents: If you suspect your child has created an account on 2k99, please contact our support team immediately. We will take prompt action.

8

Your Data Rights

As a 2k99 member, you have the following rights:

Right to Access Your Data

You may request to see what data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Delete Your Data

You may request deletion of your data outside of any legal retention obligations.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Data Portability

The right to receive a copy of your data in a machine-readable format.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time.

To exercise these rights, contact 2k99 customer support. We will respond within 30 days.

9

Security Measures

2k99 maintains the highest industry standards to protect your data:

  • Encryption: All data is encrypted using SSL TLS 1.3 protocol.
  • Server security: Data stored in ISO 27001 certified data centers.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Penetration Testing: Regular third-party security audits.
  • Staff training: Regular staff training on data protection practices.
  • Incident Response: Members will be notified within 72 hours in the event of a security breach.

Your part: 2k99 ensures technical security, but you should also use a strong password and never share your login credentials with anyone.

10

Privacy Policy Updates

2k99 may update this Privacy Policy when necessary. For significant changes:

  • You will be notified by email or through a platform notification.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Re-consent may be required for significant changes.

We recommend checking this page regularly. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11

Get in Touch

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact the 2k99 Data Protection team:

  • Email: [email protected]
  • Live Chat: Start a chat directly from any page on the platform.
  • Response time: Typically within 7 business days.

Quick Support: Contact us via live chat for any urgent data protection matters. Our team responds in Bengali, 24/7.

2k99 Your data is completely secure at 2k99 — join today

You've read the Privacy Policy — go ahead and register with confidence. 2k99 keeps your data secure and delivers the best betting experience.

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